Certifications
Certifications
Google UX Design Certificate
Programs used: Adobe XD, Figma
Wire-frames, Journey Maps, Case Studies, Research, Surveying, Interviewing, Mockups, Prototypes
Education
Education
West High School, HS Diploma
[2012] - [2016]Skills
Skills
Programs - Adobe XD, Figma, Procreate, Aseprite
Applications/Software/Hardware - Google Suite, Microsoft Creative Suite, iOS, Android, Adobe Creative Suite
General - Customer Service, Organization, Merchandising, Team Management, User Experience, Planograms
Languages
Languages
Bosnian - Fluent in reading, writing, speaking
English - Fluent in reading, writing, speaking
Work experience
Operations Leadadidas - Merrimack, NHNovember 2022 to May 2023Work experience
- Implemented new practices across store for efficient organization, driving productivity, and profitability.
- Created daily spread sheets to inform team of daily sales, statistics, goals, and safety precautions.
- Thoroughly trained associates to succeed in roles such as POS, receiving shipment, customer service expectations, taking store inventory.
- Collected information on up-coming new products to promote.
- Prepared and Deposited cash deposits and documentation.
- Adjusted scheduling for optimal company compliance.
- Tracked and ordered store supplies.
- Monitored associates and assisted with time management, questions, concerns, and practices to performing under pressure.
- Implemented corporate planograms for new department products
- Prepared bank deposits and corporate cash shipments.
- Maintained daily records of store-on-hand debits, credits, gift cards, and cash.
- Completed online orders within a given time frame by choosing the best and most efficient routes.
- Conducted inventory counts by adding each item in stock and documenting them in the computer system.
- Managed incoming calls each day with utmost knowledge, assisting customer qustions and technical support.