Certifications

Google UX Design Certificate

Programs used: Adobe XD, Figma

Wire-frames, Journey Maps, Case Studies, Research, Surveying, Interviewing, Mockups, Prototypes

Education

West High School, HS Diploma

[2012]  - [2016]

Skills

Programs - Adobe XD, Figma, Procreate, Aseprite

Applications/Software/Hardware - Google Suite, Microsoft Creative Suite, iOS, Android, Adobe Creative Suite

General - Customer Service, Organization, Merchandising, Team Management, User Experience, Planograms 

Languages

Bosnian - Fluent in reading, writing, speaking

English - Fluent in reading, writing, speaking

Work experience

Operations Leadadidas - Merrimack, NHNovember 2022 to May 2023
  • Implemented new practices across store for efficient organization, driving productivity, and profitability.
  • Created daily spread sheets to inform team of daily sales, statistics, goals, and safety precautions.
  • Thoroughly trained associates to succeed in roles such as POS, receiving shipment, customer service expectations, taking store inventory.
  • Collected information on up-coming new products to promote.
  • Prepared and Deposited cash deposits and documentation.
  • Adjusted scheduling for optimal company compliance.
  • Tracked and ordered store supplies.
  • Monitored associates and assisted with time management, questions, concerns, and practices to performing under pressure.
--Children's Department LeadKohl's - Hooksett, NHMarch 2016 to December 2022
  • Implemented corporate planograms for new department products
  • Prepared bank deposits and corporate cash shipments.
  • Maintained daily records of store-on-hand debits, credits, gift cards, and cash.
  • Completed online orders within a given time frame by choosing the best and most efficient routes.
  • Conducted inventory counts by adding each item in stock and documenting them in the computer system.
  • Managed incoming calls each day with utmost knowledge, assisting customer qustions and technical support.